Phone support in general…
So there I was sitting in the airport in Salt Lake. I had been without internet for many, many days. Too many days. I felt so disconnected. No weather, no directions, no ski reports, no facebook… So sitting there in the airport I attempt to connect to the hotspot. This should be easy. I connect to the access point and it gives me the logon screen. There is an option to logon with my AT&T account. I had read that I was supposed to have hotspot access, psych. Well that does not work. It tells me that my account doesn’t not have “partner hotspot access” please call this number… well I have nothing else to do but watch Marlo drink and wait for a plane. So I call. The end of the story is that no one helps me. The long inbetween involves hanging up, transferring, talking to people with no clue and broken promises. The worse thing is even after you enter your account number the next person asks for it again!!! I give up on AT&T for now and attempt to use my credit card. I get through the process and they want to download software onto my laptop, WTF. They do not need to add any software to my laptop to authenticate to their proxy server! I decline that and call AT&T back. The guy tells me that he will get the right people on the phone for me and even wait with me, how nice. He even offers to call me back on my cell. Then he tries to sell be a cell plan…. Hello, I am not happy with what I am getting now, bad to sell me cell service. Hello, I am already not happy with their service and they try to sell me more, duh. Well they have no clue and promise to call me back and don’t.
After I get home I find out that there is a plan that includes partnership sites for $9.99. I try to sign up for next time and it tells me to call another number. I call and they, Dan, is actually helpful!!! He looks everything up and determines that I can’t have partner access because I live in CT!!!! WTF… he is confused but supportive… oh well.
I then try to remove services from my home phone and get no love once again… it is on my list of things to do…